Which of the following roles does communication play during a crisis?

Prepare for the North Carolina State Nursing Home Administrators Test! Utilize flashcards and multiple choice questions. Each question includes hints and explanations to help you ace the exam!

During a crisis, communication serves a crucial function in effectively managing resident concerns. Clear and transparent communication helps reassure residents about their safety and well-being, allowing them to express their worries and receive timely information regarding the situation. It establishes trust and facilitates a supportive environment where residents feel heard and cared for. This is especially essential in a nursing home setting, where residents may be particularly vulnerable and anxious during emergencies.

In contrast, roles such as marketing the nursing home, conducting staff evaluations, and budget planning do not directly address the immediate needs and anxieties of residents during a crisis. Those activities, while important in general operations, take a backseat to the essential need for effective communication that prioritizes resident welfare and addresses their concerns in a timely manner.

Subscribe

Get the latest from Examzify

You can unsubscribe at any time. Read our privacy policy