What should an NHA do first if a resident shows signs of abuse or neglect?

When a resident displays signs of abuse or neglect, the first course of action for a Nursing Home Administrator (NHA) is to report the incident. This immediate action is crucial for a number of reasons.

Reporting allows appropriate authorities to be notified so that they can take the necessary steps to protect the resident and ensure their safety. It also begins the process of accountability and helps to secure any potential evidence while preventing further harm. The urgency of reporting reinforces the priority of resident safety and upholds the ethical and legal responsibilities of the NHA as mandated by state regulations and federal law.

While investigating the incident, documenting the signs of neglect, or informing family members are important steps that follow, they cannot take precedence over the essential action of reporting. Without reporting, there is a risk of allowing the situation to continue, which could potentially endanger the resident or others. Thus, reporting ensures that the situation is escalated properly and handled by trained professionals who are equipped to address abuse or neglect.