What does the Department do if a licensee substantially fails to comply with the rules?

When a licensee substantially fails to comply with regulations, the Department's response is to amend the existing license to a provisional license. This action serves as a corrective measure that allows the licensee to continue operating under certain conditions while demonstrating efforts to address the compliance issues.

A provisional license is typically granted for a limited time and may come with specific requirements or stipulations that the licensee must fulfill. This approach ensures that the licensee is still able to provide services while also being held accountable for resolving the non-compliance issues. The use of a provisional license reflects a focus on remediation and improvement, enabling the facility to work towards full compliance without completely losing their ability to operate.

This process encourages licensees to take corrective actions while ensuring that the standards of care and regulations are upheld within the nursing home environment.